A while ago, I came across a fantastic example of someone going about their work in an apparently quiet and dilligent way and suddenly being noticed. The unusual thing was the methods she employed the carry out her task and the interest she created.
It made me think about how we need to find a balance between establishing standard processes (one size fits all) and allowing individuals to creatively get on with their jobs using all the skills and talents they bring with them.
So what was the story?
During BBC flagship evening news programme "Newsnight", she was observed collecting cups and mugs in the background. Peter Barron, editor of Newsnight, explains;
Here are a few photos from the "Delivering Excellence through Customer Service" workshop with the London Borough of Croydon. A few teaser picures are included below and you can view the full album is in the work photos section.
Here are examples of two different management development workshops
designed by Ally to address different learner populations. The first
focuses on developing a group of experienced managers and the second is
geared towards those about to start their first management post.
The workshops have formed the basis for a number of
projects in variety of settings including charities and
faith-based organisations as well as commercial enterprises.
A challenge at work for many people is reaching the unresponsive. How do to deal with those who don't repond to our encouragement, guideance and requests (even threats!!). A story in the news today offers us a challenge - is their outward communication a true reflection of their inner thoughts and feelings?
BBC News reports this facinating story about an unfortunate road accident victim, who despite suffering brain damage and being in a 'vegative state' - has demonstrated brain activity "indistinguishable from a healthy patient".
She was diagnosed as being in a vegetative state, which meant even when she was awake, she was unresponsive.
While her brain was being mapped, the researchers asked her to imagine simple tasks, such as walking around her home and playing tennis.
What a WOW!!
There is a disconnection between what's going on inside and what's happening outside. Although in this sad case we have no way of knowing how 'aware' the victim is - it does raise an interesting point for those of us frustrated by unresponsive people.
Even though they don't show it... they might be getting it but their outward actions do not match their inner intentions and abilities.
Understand the importance of identifying and reducing work related stress:
At the the end of this session you will have:
Developed a 12 month action plan that enables your team members to manage their stress more effectively.
Originally developed as a 2-hour session in a one day conference
with Chief Oficers from a Age Concern, this session has formed the
foundation for several projects in commercial and not-for-profit
organisations. This outline was the basis for the after lunch session
with Age Concern.
